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My card declined but I was charged.

Last Updated: Aug 09, 2016 03:30PM MDT
For your protection we have two parts to our authorization process. First, to make sure the card number is correct. Second, to make sure the customer information such as the name on card and the billing and shipping address are correct. If anything on the second authorization is incorrect the card will decline on our end and the order will not go through. However, since the credit card number was correct a pre-authorization charge is posted to your bank statement, which is why you are seeing a charge. Your bank is notified right away that the charge has been declined but it typically takes 2-3 business days for the charge to be cleared from your statement. 

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