Customer Support for Jane.com

Knowledge Base

  1. Order Questions: 

    1. When will my order be shipped?
    2. How do I find out more information on the status of my order?
    3. How do I know that my order has been shipped?
    4. How do I track my order?
    5. How Can I access My Order History?
  2. Returns, Exchanges, Refunds: 

    1. My order doesn’t fit—how do I exchange it for a different size?
    2. I am not happy with my order—how do I get a refund?
    3. How do I return an item?
  3. Shipping Questions: 

    1. When will my order be shipped?
    2. What does the ‘Estimated Ship Date’ below each product mean?
    3. I entered the wrong shipping address—how can I fix it?
    4. How do I change my shipping address?
    5. My order shows it was delivered but I never received it.
  4. Payment Questions: 

    1. My card declined but I was charged.
    2. My card was canceled and I still have pending orders, what should I do?
    3. Do you offer gift cards?
    4. Where do I enter my promo code?
  5. Featured Deals: 

    1. How can I be featured on Jane.com?
    2. What time to deals go live?
    3. How long does a deal run?
    4. The deal I wanted is now sold out, what do I do?
    5. I missed the deal, when will it be on again?
  6. Contact: 

    1. How do I contact Customer Support?
    2. Where do I find the seller’s contact information?
    3. I am no longer receiving my daily deal update—how do I fix this?
  7. All articles 

    1. When will my order be shipped?
    2. My order doesn’t fit—how do I exchange it for a different size?
    3. When will my order be shipped?
    4. My card declined but I was charged.
    5. My card was charged multiple times and I only ordered one item—how do I fix this?
    36 articles 

Feedback and Knowledge Base